We are currently advertising for the following positions: Customer Service Consultant Team Manager Customer Service Consultant A fantastic opportunity has arisen within a global data processing company based in Glasgow City Centre for confident and energetic Customer Service Consultants. Due to the launch of a new client to their already prestigious portfolio there are interviews available immediately for the right candidate to join their growing team. Your responsibilities: To be the first point of contact for all customers – handling inbound and outbound cardholder enquiries Building a thorough knowledge of the companies products to ensure that you give an unsurpassed service Promoting company products that are suitable for the customers needs Ensuring through excellent service the retention of the customer Benefits for this role include: The location – easily accessible by train, bus, underground and car Flexible working hours – core hours between 8am and 8pm Competitive Salary - £13,500 22 days holiday 5 weeks training Career Progression DC Pension Plan Death in Service Benefit – 3x basic if in company pension scheme Friendly company culture Experience and skills required: Customer service experience preferably from a call centre environment Experience working to targets Excellent communication skills The ability to use initiative when dealing with customers How to Apply For Full Time positions click here. For Part Time positions click here. Team Manager Experienced Team Managers required for a growing global data processing company based in Glasgow City Centre. We require someone who has excellent motivational skills and can act as a positive role model for the team while maintaining a pro-active and flexible approach in a reactive environment. Your responsibilities: Leading and developing a team of up to 12 consultants Interact with individual team members on a daily basis and provide coaching to improve sales, performance and attendance Act as a mentor to develop and support senior agents within the team ensuring that they have career progression opportunities Establish and maintain effective working partnerships both internally and externally to improve working practices and effectiveness Manage all call escalations and take full ownership until a satisfactory resolution has been reached Benefits for this role include: The location – easily accessible by train, bus, underground and car Flexible working hours – core hours between 8am and 8pm Competitive Salary - £22,000 to £25,000 doe 22 days holiday Full training DC Pension Plan Death in Service Benefit – 3x basic if in company pension scheme Friendly company culture Experience and skills required: Previous people management experience preferably from a contact centre environment Excellent written and verbal communication skills First rate coaching skills Ability to solve practical problems and handle any team issues How to Apply Click here to apply online.